Repair Service – FCA Uconnect 430N RHB MyGIG GPS Navigation Radio
Price range: $399.95 through $999.95
Description
Do you own a vehicle with a factory installed defective or damaged 430N MyGIG RHB GPS Navigation radio? Repair or replace yours today! Some common problems with these units are the following:
- Touchscreen Related – Cracked, shattered, dented, scratched, or worn digitizer. Many times the screen will not respond to touch. The LCD display may also appear black or blank resulting from internal failure.
- Circuit Board Related – No power, no video, no sound, or stuck on initial power on splash/logo screen. If motherboard replacement is required, additional $200 will be required for service.
- Navigation Related – GPS fails to pinpoint your location, NAV freezes and displays “Guidance by Garmin”, NAV screen displays “Detailed Maps Missing” or “Can’t Unlock Maps”
- CD Drive – Screen shows “Read Error” or “Reading” for a long period of time after disc is inserted. Many times the internal CD mechanism will get jammed so inserting a disc or ejecting a disc is impossible. Many times a defective mechanism will also emit an audible clicking sound.
- Internal Hard Disc Drive – No navigation database found, Gracenote files missing or inoperable. Unable to copy music to HDD.
- Sirius Satellite Radio – Tuner failure or broken fakra barb.
- Connectors – Broken rear Fakra or molded connectors.
- Software/Firmware – Buggy or lagging operating system. In many cases this can be resolved after we load the latest available software update.
Product Installation
Simply remove and replace your vehicle’s factory installed defective/damaged radio. Most are attached to the dash with 4 screws. Easily do it yourself or use one of our Verified Installers to assist.
Our YouTube page may also contain a video on how to remove and replace.
Things To Know
- Please refer to our Repair Authorization Form for our service terms and FAQs.
- If you own a Dodge Grand Caravan / Chrysler Town & Country please call to special order a replacement radio with blue backlit buttons.
- If you own a Durango please call to special order a replacement radio with blue backlit buttons.
- The latest & greatest GARMIN navigation software update is not guaranteed upon repair or replacement.
- The Flat Rate Repair services program is designed to simplify the repair process, and improve turnaround times, at cost effective rates that save you time and money. Our Flat Rate Repairs are designed to make your equipment function like new at a standardized minimum rate and cover most repairs. *Exclusions* flat rate repairs are intended to bring the unit back to full OEM specifications at a minimum average cost. In the event the unit has major damage, the Flat Rate alone will not apply. In which case, an estimate for additional parts will be provided. The flat rate repair does not include: Major components or assemblies, damage related to abuse, misuse or shipping, accessories, and optional equipment.
Vehicle Compatibility
| Car Make & Model | Car Year |
|---|---|
| Chrysler 200 | 2011 2012 2013 2014 |
| Chrysler Town & Country | 2011 2012 2013 2014 2015 2016 |
| Dodge Avenger | 2011 2012 2013 2014 |
| Dodge Caliber | 2011 2012 |
| Dodge Challenger | 2011 2012 2013 2014 |
| Dodge Durango | 2011 2012 2013 |
| Dodge Grand Caravan | 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 |
| Dodge Nitro | 2011 |
| Dodge Ram 1500 | 2011 2012 |
| Dodge Ram 2500 | 2011 2012 |
| Dodge Ram 3500 | 2011 2012 |
| Jeep Compass | 2011 2012 2013 2014 2015 2016 2017 |
| Jeep Grand Cherokee | 2011 2012 2013 |
| Jeep Liberty | 2011 2012 |
| Jeep Patriot | 2011 2012 2013 2014 2015 2016 2017 |
| Jeep Wrangler | 2011 2012 2013 2014 2015 2016 2017 |
| RAM Dakota | 2011 |
| RAM CV | 2012 2013 2014 2015 2016 |
| Jeep Wrangler JK | 2018 |
Shipping & Delivery
Infotainment.com Shipping Policy:
- Infotainment.com uses the US Postal Service, UPS, and FedEx as package carriers
- Orders are shipped Monday – Friday (excluding holidays)
- Infotainment.com fulfills orders from 5 different locations in North America. Individual items within the order may ship from different locations with different tracking numbers
- Shipments are not able to be re-directed by the customer after being sent
- Next Day or Overnight shipping may be available on a case-by-case basis depending on the product and the technician labor that may be required.Not all expedited shipping methods are available to all locations.
- All orders will be assigned a tracking number. You will be emailed the tracking number once the shipping label is created. This can be tracked via the link in the email or directly on the carriers website.
Â
Domestic Shipping:
Canada & International Shipping:
Lost / Missing / Stolen Shipments
General:
- Verify the shipping address used within checkout to ensure it is correct
- Look for a notice of attempted delivery
- Look around the delivery location for your package. Many times carriers will place the package in a location that isn’t typical, ie. behind the fence, by the garage, near the mailbox, etc.Â
- See if someone else accepted the delivery such as a family member or neighbor. In recent past, customers have found the package mixed with other family member’s packages inside their home several days after delivery.
For missing UPS/FedEx shipped packages:
- A UPS1-800-742-5877Â or FedEx1-800-463-3339Â trace investigation must be initiated as soon as possible. This process takes up to 8 business days to be completed.
For missing USPS packages:
- A US Postal Service 1-800-222-1811Â trace investigation must be initiated as soon as possible. Many times USPS will suggest that it will take an extra 7 business days after the expected date of delivery to locate the package.
For missing packages that have been shipped to an APO/FPO:
- Please note that the Military Postal Service Agency does not consider a package to be lost until 60 days after the date of mailing. If the customer still has not received their package after 60 days then please contact customer service to assist you in filing a missing package inquiry with the MPSA. Once the inquiry is received, the MPSA will be in contact to positively identify the owner and ship the item to the recipient should it be found.
Â
In the event a lost or missing package is not recovered within 14-days (domestic shipments) or 30-days (international shipments) a police report may be required at the discretion of the customer support manager. All part numbers and/or serial numbers are recorded prior to shipping, this vital information will assist the police with the investigation. Depending solely on the circumstances, the customer support manager may opt to release another identical shipment requiring a direct signature of the original buyer.
Â
Service Option
- Full Replacement - Please select this option and we will send you a fully refurbished product. Once you receive it swap the products and return your defective or damaged unit as a core with the enclosed return shipping label. It's that easy!
- Please Repair My Radio - Select this option to have your radio professionally repaired. Simply remove your radio and ship it to our facility along with our Repair Authorization Form. Allow 2-3 days for repair and we will return it to you with a full warranty.
Description
Do you own a vehicle with a factory installed defective or damaged 430N MyGIG RHB GPS Navigation radio? Repair or replace yours today! Some common problems with these units are the following:
- Touchscreen Related – Cracked, shattered, dented, scratched, or worn digitizer. Many times the screen will not respond to touch. The LCD display may also appear black or blank resulting from internal failure.
- Circuit Board Related – No power, no video, no sound, or stuck on initial power on splash/logo screen. If motherboard replacement is required, additional $200 will be required for service.
- Navigation Related – GPS fails to pinpoint your location, NAV freezes and displays “Guidance by Garmin”, NAV screen displays “Detailed Maps Missing” or “Can’t Unlock Maps”
- CD Drive – Screen shows “Read Error” or “Reading” for a long period of time after disc is inserted. Many times the internal CD mechanism will get jammed so inserting a disc or ejecting a disc is impossible. Many times a defective mechanism will also emit an audible clicking sound.
- Internal Hard Disc Drive – No navigation database found, Gracenote files missing or inoperable. Unable to copy music to HDD.
- Sirius Satellite Radio – Tuner failure or broken fakra barb.
- Connectors – Broken rear Fakra or molded connectors.
- Software/Firmware – Buggy or lagging operating system. In many cases this can be resolved after we load the latest available software update.
Product Installation
Simply remove and replace your vehicle’s factory installed defective/damaged radio. Most are attached to the dash with 4 screws. Easily do it yourself or use one of our Verified Installers to assist.
Our YouTube page may also contain a video on how to remove and replace.
Things To Know
- Please refer to our Repair Authorization Form for our service terms and FAQs.
- If you own a Dodge Grand Caravan / Chrysler Town & Country please call to special order a replacement radio with blue backlit buttons.
- If you own a Durango please call to special order a replacement radio with blue backlit buttons.
- The latest & greatest GARMIN navigation software update is not guaranteed upon repair or replacement.
- The Flat Rate Repair services program is designed to simplify the repair process, and improve turnaround times, at cost effective rates that save you time and money. Our Flat Rate Repairs are designed to make your equipment function like new at a standardized minimum rate and cover most repairs. *Exclusions* flat rate repairs are intended to bring the unit back to full OEM specifications at a minimum average cost. In the event the unit has major damage, the Flat Rate alone will not apply. In which case, an estimate for additional parts will be provided. The flat rate repair does not include: Major components or assemblies, damage related to abuse, misuse or shipping, accessories, and optional equipment.
Vehicle Compatibility
| Car Make & Model | Car Year |
|---|---|
| Chrysler 200 | 2011 2012 2013 2014 |
| Chrysler Town & Country | 2011 2012 2013 2014 2015 2016 |
| Dodge Avenger | 2011 2012 2013 2014 |
| Dodge Caliber | 2011 2012 |
| Dodge Challenger | 2011 2012 2013 2014 |
| Dodge Durango | 2011 2012 2013 |
| Dodge Grand Caravan | 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 |
| Dodge Nitro | 2011 |
| Dodge Ram 1500 | 2011 2012 |
| Dodge Ram 2500 | 2011 2012 |
| Dodge Ram 3500 | 2011 2012 |
| Jeep Compass | 2011 2012 2013 2014 2015 2016 2017 |
| Jeep Grand Cherokee | 2011 2012 2013 |
| Jeep Liberty | 2011 2012 |
| Jeep Patriot | 2011 2012 2013 2014 2015 2016 2017 |
| Jeep Wrangler | 2011 2012 2013 2014 2015 2016 2017 |
| RAM Dakota | 2011 |
| RAM CV | 2012 2013 2014 2015 2016 |
| Jeep Wrangler JK | 2018 |
4.9
100% Recommended (21 of 21)
Submit Your Review
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-
Web page stated that when repair arrived it would be repaired and back out two days later. The actual time was 2 1/2 weeks to complete. Raido worked great when received.
So I have mixed feelings about total experience.
Ken WatsonHelpful (0) Unhelpful (0) -
No problems. They were a little loose with their "we received it" statement. According to shipper they received it, then they told me 3 days later they just received it.
But radio is fixed
Helpful (0) Unhelpful (0) -
Fast and courteous. Very good work .thank you
Helpful (0) Unhelpful (0) -
So glad I found this service to repair my radio system. Easily installed and working great
Helpful (0) Unhelpful (0) -
Quick turnaround. Easy reinstall. Works perfectly. Like new! Thanks!
Helpful (0) Unhelpful (0) -
Very quick turnaround. The radio works like brand new. They did a great job.
Helpful (0) Unhelpful (0) -
When our minivan’s Uconnect display went from flakey to flat-out dead, I went online and found links to Infotainment.com. They fixed it. Works great! They didn’t send anything saying what was wrong, but my wife called to see what the problem was. They replaced a power module chip or something. Regardless, it works and the $299.95 for a repair is WAY cheaper than a replacement! I am very satisfied with their service.
Helpful (0) Unhelpful (0) -
It works. Haven’t used it much yet but seems good. My only disappointment is I have no idea what was wrong
Helpful (0) Unhelpful (0) -
Amazing service and shipping! My only concern was that the maps could not be updated. It is an older unit and neither Garmin nor Dodge could update. I was told it would be a conflict if it were done through you, however, if neither of the two others were unable to do it, there would not have been a conflict.
It is great to have the stock unit back in place.Thanks so much
Dale LafaveHelpful (0) Unhelpful (0) -
Excellent customer service that exceeded my expectation. I was kept in the loop every step of the process via online chat. My satellite radio-430N -was repaired and returned to me abroad via FedEx with free shipping. The plug and play feature make reinstalling abc.
Helpful (0) Unhelpful (0) -
Customer service was outstanding. The repair was done within one day of receipt of the nav radio unit. It was returned to me promptly and packed extremely well. I reinstalled the unit in my Grand Caravan and it worked perfectly and still had all my settings and my hard drive data was intact as well. Thomas was really great on the phone and took excellent care of my difficulty. I have recommended your services to my mechanic of the last 25 years.
Jim Smith Sr
White Springs, FloridaHelpful (0) Unhelpful (0) -
All worked out good
Helpful (0) Unhelpful (0) -
Great experience!!!
Helpful (0) Unhelpful (0) -
Staff was very helpful, super easy process. I would definitely do business with them again.
Helpful (0) Unhelpful (0) -
The replacement process through Infotainment is very easy and the refurbished radio is top notch. I give four stars because the maps are locked on the replacement unit so I con’t use the navigation function. That might not be an issue of the refurbishment, but it is annoying.
Helpful (0) Unhelpful (0) -
Excellent service start to finish. Thank You
Helpful (0) Unhelpful (0) -
The message on my car gps (Garmin) was: "Can’t Unlock Maps"
After researching on the web and finding an abundance of recommendations for how to respond to this message, the strongest one to come through was to go to the dealer. I did that and was told that the entire radio must be replaced @ $1,400. I then went to one message that suggested I try Infotainment. I did, mailed them my radio and received it back in two weeks working perfectly @ $299. It’s rare to be able to save over $1,000 on a car repair without doing the repair yourself, but it happened. If you get that message on your car gps, call Infotainment immediately – their response is welcome and friendly, and their work is outstanding. And by the way, taking the radio out of my car, a 2016 Town and Country, and putting it back in was pretty easy, and I’m fairly mechanically-challenged.
Helpful (0) Unhelpful (0) -
I paid for the repair, shipped the radio to them on 8 Oct via UPS ground, and received it back on 20 Oct, fully repaired and looking like new.
Helpful (0) Unhelpful (0) -
Great service and turn around.
Helpful (0) Unhelpful (0) -
These guys saved me alot of money by doing a repair on my radio instead of having to buy a new unit. I shipped it out and they had it returned and fixed in 3 days. Radio works like brand new.
Helpful (0) Unhelpful (0) -
Easy fix for "Guidance by Garmin" and "Can’t Unlock Maps" error messages on my Jeep Navigation, and much less expensive than replacing with a new or used unit. Good email communication from the Customer Service department. Quick turn around on the repair. Only complaint would be that they use UPS Ground for return shipping. It took two days for unit to ship from me to them via USPS and eight days to return ship from them to me via UPS. However, overall very satisfied with the process. I definitely recommend this service.
Helpful (0) Unhelpful (0)
Shipping & Delivery
Infotainment.com Shipping Policy:
- Infotainment.com uses the US Postal Service, UPS, and FedEx as package carriers
- Orders are shipped Monday – Friday (excluding holidays)
- Infotainment.com fulfills orders from 5 different locations in North America. Individual items within the order may ship from different locations with different tracking numbers
- Shipments are not able to be re-directed by the customer after being sent
- Next Day or Overnight shipping may be available on a case-by-case basis depending on the product and the technician labor that may be required.Not all expedited shipping methods are available to all locations.
- All orders will be assigned a tracking number. You will be emailed the tracking number once the shipping label is created. This can be tracked via the link in the email or directly on the carriers website.
Â
Domestic Shipping:
Canada & International Shipping:
Lost / Missing / Stolen Shipments
General:
- Verify the shipping address used within checkout to ensure it is correct
- Look for a notice of attempted delivery
- Look around the delivery location for your package. Many times carriers will place the package in a location that isn’t typical, ie. behind the fence, by the garage, near the mailbox, etc.Â
- See if someone else accepted the delivery such as a family member or neighbor. In recent past, customers have found the package mixed with other family member’s packages inside their home several days after delivery.
For missing UPS/FedEx shipped packages:
- A UPS1-800-742-5877Â or FedEx1-800-463-3339Â trace investigation must be initiated as soon as possible. This process takes up to 8 business days to be completed.
For missing USPS packages:
- A US Postal Service 1-800-222-1811Â trace investigation must be initiated as soon as possible. Many times USPS will suggest that it will take an extra 7 business days after the expected date of delivery to locate the package.
For missing packages that have been shipped to an APO/FPO:
- Please note that the Military Postal Service Agency does not consider a package to be lost until 60 days after the date of mailing. If the customer still has not received their package after 60 days then please contact customer service to assist you in filing a missing package inquiry with the MPSA. Once the inquiry is received, the MPSA will be in contact to positively identify the owner and ship the item to the recipient should it be found.
Â
In the event a lost or missing package is not recovered within 14-days (domestic shipments) or 30-days (international shipments) a police report may be required at the discretion of the customer support manager. All part numbers and/or serial numbers are recorded prior to shipping, this vital information will assist the police with the investigation. Depending solely on the circumstances, the customer support manager may opt to release another identical shipment requiring a direct signature of the original buyer.
Â
Service Option
- Full Replacement - Please select this option and we will send you a fully refurbished product. Once you receive it swap the products and return your defective or damaged unit as a core with the enclosed return shipping label. It's that easy!
- Please Repair My Radio - Select this option to have your radio professionally repaired. Simply remove your radio and ship it to our facility along with our Repair Authorization Form. Allow 2-3 days for repair and we will return it to you with a full warranty.
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Kenneth W. (verified owner)
Web page stated that when repair arrived it would be repaired and back out two days later. The actual time was 2 1/2 weeks to complete. Raido worked great when received.
So I have mixed feelings about total experience.
Ken Watson
Mark B. (verified owner)
No problems. They were a little loose with their "we received it" statement. According to shipper they received it, then they told me 3 days later they just received it.
But radio is fixed
Derek C. (verified owner)
Fast and courteous. Very good work .thank you
James J. (verified owner)
So glad I found this service to repair my radio system. Easily installed and working great
STEFAN E. (verified owner)
Quick turnaround. Easy reinstall. Works perfectly. Like new! Thanks!
Stan H. (verified owner)
Very quick turnaround. The radio works like brand new. They did a great job.
Robert M. (verified owner)
When our minivan’s Uconnect display went from flakey to flat-out dead, I went online and found links to Infotainment.com. They fixed it. Works great! They didn’t send anything saying what was wrong, but my wife called to see what the problem was. They replaced a power module chip or something. Regardless, it works and the $299.95 for a repair is WAY cheaper than a replacement! I am very satisfied with their service.
Jim K. (verified owner)
It works. Haven’t used it much yet but seems good. My only disappointment is I have no idea what was wrong
Dale L. (verified owner)
Amazing service and shipping! My only concern was that the maps could not be updated. It is an older unit and neither Garmin nor Dodge could update. I was told it would be a conflict if it were done through you, however, if neither of the two others were unable to do it, there would not have been a conflict.
It is great to have the stock unit back in place.
Thanks so much
Dale Lafave
Herman W. (verified owner)
Excellent customer service that exceeded my expectation. I was kept in the loop every step of the process via online chat. My satellite radio-430N -was repaired and returned to me abroad via FedEx with free shipping. The plug and play feature make reinstalling abc.
Jim S. (verified owner)
Customer service was outstanding. The repair was done within one day of receipt of the nav radio unit. It was returned to me promptly and packed extremely well. I reinstalled the unit in my Grand Caravan and it worked perfectly and still had all my settings and my hard drive data was intact as well. Thomas was really great on the phone and took excellent care of my difficulty. I have recommended your services to my mechanic of the last 25 years.
Jim Smith Sr
White Springs, Florida
Chris F. (verified owner)
All worked out good
John B. (verified owner)
Great experience!!!
Thomas M. (verified owner)
Staff was very helpful, super easy process. I would definitely do business with them again.
Everett M. (verified owner)
The replacement process through Infotainment is very easy and the refurbished radio is top notch. I give four stars because the maps are locked on the replacement unit so I con’t use the navigation function. That might not be an issue of the refurbishment, but it is annoying.
James W. (verified owner)
Excellent service start to finish. Thank You
Fred j. (verified owner)
The message on my car gps (Garmin) was: "Can’t Unlock Maps"
After researching on the web and finding an abundance of recommendations for how to respond to this message, the strongest one to come through was to go to the dealer. I did that and was told that the entire radio must be replaced @ $1,400. I then went to one message that suggested I try Infotainment. I did, mailed them my radio and received it back in two weeks working perfectly @ $299. It’s rare to be able to save over $1,000 on a car repair without doing the repair yourself, but it happened. If you get that message on your car gps, call Infotainment immediately – their response is welcome and friendly, and their work is outstanding. And by the way, taking the radio out of my car, a 2016 Town and Country, and putting it back in was pretty easy, and I’m fairly mechanically-challenged.
Don W. (verified owner)
I paid for the repair, shipped the radio to them on 8 Oct via UPS ground, and received it back on 20 Oct, fully repaired and looking like new.
Robert M. (verified owner)
Great service and turn around.
john b. (verified owner)
These guys saved me alot of money by doing a repair on my radio instead of having to buy a new unit. I shipped it out and they had it returned and fixed in 3 days. Radio works like brand new.
Steve D. (verified owner)
Easy fix for "Guidance by Garmin" and "Can’t Unlock Maps" error messages on my Jeep Navigation, and much less expensive than replacing with a new or used unit. Good email communication from the Customer Service department. Quick turn around on the repair. Only complaint would be that they use UPS Ground for return shipping. It took two days for unit to ship from me to them via USPS and eight days to return ship from them to me via UPS. However, overall very satisfied with the process. I definitely recommend this service.