Replacement Service – GM MyLink Intellilink HMI Module

Worked with Nick in sales. Nick was very knowledgeable along with being helpful.

It worked perfectly, everything very well and the installation was very simple

Unit came quick and worked no problem. Easy to install. New apps were added but they are for extra or subscription features so they are just annoying. Truck doors used to unlock when i removed the ignition key. I can see this is a safety feature but it is also annoying. I used to have a song shuffle feature on the apple car play for the amazon music app which is no longer there and this is a real pain.

This Unit was VERY easy to Install in my 2015 GMC 2500 Crewcab Sierra Pickup. I also find it easier to USE than the original Unit that came with my Pickup!! I would recommend it to anyone witha 2015 GMC Sierra!!

I’ve been waiting to write this review so I could help out anyone who was having the same issue I was. I currently drive a 2019 Tahoe, and also had this issue with a 2017 Sierra (that was covered under warranty).

So a quick synopsis: My console touch screen was having the "ghost touch" issue, where it would randomly select menus, stations, etc. without my actual input. It would even affect the small LCD screen on my gauge cluster, changing randomly between a few menus. Very annoying and makes using GPS almost impossible.

When my local dealership couldn’t help me, and a lot of research turning up no easy solution, I began messaging a few shops and the infotainment support folks. Nicholas was knowledgeable and a great help in assisting narrow down where my problem was. Both Nicholas and a local customs shop (who modifies GM HMIs) suggested it was the HMI that was causing my issue seeing as my gauge cluster was being affected. So I ordered one and it worked well for a couple of days before the issue came back.

I ended up ordering a new console touchscreen a week later to replace the one I had. I’ve had it installed for five days now and the issue hasn’t come back. This review isn’t a knock against Nicholas, the HMI, or infotainment, but I want to write it down somewhere for someone who’s having the same problem I was, and research wasn’t turning up a real solution. If it’s the "ghost touch", and even if your gauge cluster LCD is going nuts, too, it’s the physical touch screen. Save your money and buy that instead of the HMI module. I got mine through my local dealership and installed it myself; took about 30 minutes. Spread the word because I know this is a problem across many GM models.

The HMI from infotainment works fine and is super easy to install. It took less than two weeks to get to my doorstep after purchase. It just didn’t fix the issue I had.

Easily removed the old unit and replaced it with the new HMI Module. Only took a few minutes. The result is all functions and programs for the GMC Canyon work perfectly. Thank you!

Direct plug and play installation. Getting to it was a pain but that is to be expected on these late model cars.

Jerry Johnson was absolutely the best!!!