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What is a Core, Core Charge and Core Refund?
Core: A Core is simply your old part(s) that can be recycled and remanufactured for future use.
Core Charge: The Core Charge is a dollar amount you pay when you purchase a replacement part. The Core Charge will be reimbursed to you when the Core part is returned.
Core Refund: A Core Refund is the money you get back once you send in your core! Please see “Core Acceptability” to help ensure get a full refund.
Core Acceptability
In order for a core to be accepted for a refund it MUST meet the following criteria:
Cores must be Like-For-Like. You cannot send in a part from a different model, make, or year.
Cores must be returned within the 45 day return window – No exceptions will be made unless you contact us before then to extend the return time.
Accepted Cores that are in good shape will almost always receive a full refund for the core charge. A Core will be considered in good shape if it is. This just means that even if it doesn’t function correctly or is worn out, the manufacturer can still fix it rebuildable.
Core Return Procedure & Policy
Core Return Proceedure:
Verify that you are not over the 45 day return time for returning a core. If you are, reach out to our customer support team to find out if your return time can be extended before continuing to return the core.
Put your core part into the box or packaging that the new part arrived in. If you are sending in a part to be rebuilt, select a box that is sturdy enough to protect it. Please remember to place parts that are dirty or may leak fuel/oil in a plastic bag.
Place a note or tag the part with your name and order # so we can get you your refund as quickly as possible.
Use the following link to get a free label for shipping your Core return to Infotainment.com
Core Policy:
Core returns must be sent & received within 45 days after your new part arrives to you. If we have not received your core after 45 days, or been contacted with information on when the core will arrive, the order will be marked as “No Core Returned” and the core charge will no longer be refundable.
When will I receive my refund?
A refund will be made through the purchasers’ payment method typically 2-5 business days after it is received. From there is depends upon the purchasers’ bank or account on how fast the refund shows up as available. Accounts such as PayPal are almost instant while some bank accounts can take up to 3 to 10 days to process.