Infotainment.com is not responsible or liable for lost, missing, or stolen shipments. It is recommended that a customer opts for signature confirmation and/or package insurance prior to checkout to help mitigate the liability of losing their shipment.

If the order has been marked as delivered and the package is not found, the customer is encouraged to do their due diligence immediately to locate the missing package by verifying the following:

• Verify the shipping address used within checkout to ensure it is correct

• Look for a notice of attempted delivery

• Look around the delivery location for your package. Many times carriers will place the package in a location that isn’t typical, ie. behind the fence, by the garage, near the mailbox, etc.

• See if someone else accepted the delivery such as a family member or neighbor. In recent past, customers have found the package mixed with other family member’s packages inside their home several days after delivery.

If you are still unable to locate your shipment after confirming the above items, please contact our Customer Support Team so we can assit you in the investigation.

For missing UPS/FedEx shipped packages:

• A UPS (1-800-742-5877) or FedEx (1-800-463-3339) trace investigation must be initiated as soon as possible. This process takes up to 8 business days to be completed.

     For missing USPS packages:

• A US Postal Service 1-800-222-1811 trace investigation must be initiated as soon as possible. Many times USPS will suggest that it will take an extra 7 business days after the expected date of delivery to locate the package.

     For missing packages that have been shipped to an APO/FPO:

• Please note that the Military Postal Service Agency does not consider a package to be lost until 60 days after the date of mailing. If the customer still has not received their package after 60 days then please contact customer service to assist you in filing a missing package inquiry with the MPSA. Once the inquiry is received, the MPSA will be in contact to positively identify the owner and ship the item to the recipient should it be found.

Please note that In the event a lost or missing package is not recovered within 14-days (domestic shipments) or 30-days (international shipments) a police report may be required at the discretion of the customer support manager. All part numbers and/or serial numbers are recorded prior to shipping, this vital information will assist the police with the investigation. Depending solely on the circumstances, the customer support manager may opt to release another identical shipment requiring a direct signature of the original buyer.