Items for returns, exchanges, or repairs may be dropped off at the front entrance of Infotainment Headquarters Monday – Friday from 9:30AM to 5:00PM (excluding holidays) located at 500 Geneva Drive Oviedo Florida 32765.

Returns & Exchanges

Return and Exchanges must be approved by our customer support department at least one business day prior to your arrival. If your item(s) are currently installed in your vehicle, please have the Item(s) fully removed prior to your arrival, as Infotainment personnel are not equipped to assist with installation/removal services at the headquarters location. Upon your arrival, you will be required to provide a proper form of identification and your original order number

Repair Service Item Drop Off

Upon your arrival please have proper identification and your original order number available.If you do not have an order number you can contact our sales team or request to meet with a sales representative when you arrive. If the item(s) are still installed in the vehicle, please have them removed prior to your arrival as Infotainment personnel are not equipped to assist with installation/removal services at Infotainment Headquarters.

*If assistance is needed regarding installation and/or removal services please contact our Infotainment Installation Service department located in Oviedo, Florida to schedule an appointment*

Customer Item Pick-up Policy

Order pickup can be pre-arranged through your sales representative or if you purchased through the website you can contact our customer support department. You can pick up your order after you have been notified by an Infotainment team member that your order is ready.

Order pickup is only available at Infotainment Headquarters, located at 500 Geneva Drive, Oviedo, FL 32765 Monday through Friday from 9:30AM-5:00PM (excluding holidays). Upon arrival to pickup your order, you will be required to provide proper identification and your original order number.

*If assistance is needed regarding installation and/or removal services please contact our Infotainment Installation Service department located in Oviedo, Florida to schedule an appointment*